Training

Since 1991 Brenda has provided customized training in a wide variety of Life Skills and Employment topics.

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"Breathe: How to Keep Your Cool at Work (or anywhere else)"
Due to demand and popular request, Brenda continues to present her course “Breathe: How to Keep Your Cool at Work (or anywhere else)” (formerly called “Dealing with Challenging Personalities and Situations). However, as a result of Brenda's busy speaking and writing schedule, this course (as with others) is available only by special request at this time.

Content and Objectives Include:

• Dealing with Challenging Personalities and Situations
• Anger Management
• Defusing Emotionally Charged Situations
• Conflict Resolution

• Identify difficult behaviours and situations.
• Identify your “frame of reference” and why it's crucial to communication.
• Learn how to shift your frame of reference.
• Utilize perception checks and self-awareness.
• Examine the myths and truths of anger.
• Identify your own anger triggers.
• Observe personal reactions or responses.
• Discover the underlying dynamics of anger.
• Learn effective ways to manage anger.
• Identify when anger is toxic or destructive.
• Discover why anger is healthy and constructive.
• Assess how you currently deal with anger.
• Learn how to be empowered and how to empower others.
• Identify the difference between defusing and conflict resolution.
• Learn 9 steps to defuse yourself, others, and the situation.
• Discover your dominant communication style.
• Learn and utilize communication techniques including; assertiveness and “W.I.N. statements”.
• Learn methods of active listening including clarifying and paraphrasing.
• Discover how conflicts are beneficial.
• Identify personal weaknesses and strengths when handling conflict.
• Learn the 5 styles of conflict resolution, discover personal tendencies, and learn which styles are most effective.
• Learn and utilize the key to a win-win approach.
• Learn 5 steps to conflict resolution.

Style and Format of Course:

• This is an interactive class. Participants will identify and utilize real-life scenarios, and will create strategies that have immediate relevant application to the workplace and personal life.
• Teaching format will include; PowerPoint presentation, whiteboard, flipcharts, lecture, brainstorming, interactive discussion, individual self-assessments, small and large group work.

Resource Material:
Brenda has published a companion pocket book, part of the Toolbox Quick-Step Guide series: “Breathe: How to Keep Your Cool at Work (or anywhere else)”. This handy reference eliminates the need for handouts and serves as a continual educational resource for participants.

Duration
Flexible, however 7-8 hours is recommended for maximum interaction and participation as well as for full effectiveness. Two 15 minute breaks with ½ hour lunch (brown bag recommended due to time).